Last updated: December 2025

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House of K9 is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us or use our services.

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1. Who We Are

House of K9 is a dog walking and training business.
For the purposes of data protection laws, House of K9 is the “data controller” of any personal information you provide to us.

If you have any questions about this policy or how your data is handled, you can contact us at:
Email: info@house-of-k9.com

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2. What Information We Collect

When you submit a form on our website, contact us, or engage our services, we may collect the following personal information:

• Your name

• Email address

• Phone number

• Address (where relevant to services provided)

• Details about your dog(s)

• Any information you choose to include in your enquiry or message

We do not intentionally collect sensitive personal data unless you voluntarily provide it and it is relevant to the services requested.

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3. How We Collect Your Information

We collect personal data when you:

• Submit a contact, booking, or enquiry form on our website

• Contact us via email, phone, or social media

• Book or participate in dog walking or training services

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4. How We Use Your Information

We use your personal information only where necessary and for legitimate business purposes, including:

• Responding to enquiries

• Processing bookings

• Providing dog walking or training services

• Communicating with you about your booking, enquiry, or sessions

• Sharing relevant updates, schedules, or information related to services

• Maintaining records related to our services

We do not sell, rent, or trade your personal data to third parties.

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5. Use of WhatsApp Groups

For clients attending group training classes or sessions, House of K9 may use WhatsApp groups to share important updates, reminders, and information related to those classes.

If you provide a phone number when booking or enquiring about group classes, your number may be added to a relevant WhatsApp group for communication purposes. These groups are used solely for class-related communication and not for marketing.

Please note that when participating in a WhatsApp group, your phone number will be visible to other group members. By joining group classes, you acknowledge and consent to this use. You may request removal from a WhatsApp group at any time by contacting us.

House of K9 does not share phone numbers outside of these groups without consent and does not use WhatsApp groups for promotional messaging.

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6. Marketing Communications

House of K9 does not currently use email marketing.

If we choose to offer newsletters or marketing communications in the future, you will only receive them if you have explicitly opted in. You will always have the option to withdraw consent or unsubscribe at any time.

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7. Legal Basis for Processing Data

We process your personal data under the following legal bases:

• Consent – when you submit a form or voluntarily provide your information

• Legitimate interest – to respond to enquiries and communicate service-related information

• Contractual necessity – when data is required to provide services you have requested

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8. How We Store and Protect Your Data

Your information is stored securely and accessed only by those who need it to provide our services. We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to meet legal or business obligations.

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9. Sharing Your Information

We may share your data with trusted third-party services only where necessary to operate our business (for example, email providers, booking systems, or messaging platforms). These parties are required to handle your data securely and in compliance with data protection laws.

We will never share your personal information for marketing purposes without your explicit consent.

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10. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your data

• Withdraw consent at any time

• Object to or restrict how your data is processed

To exercise any of these rights, please contact us using the details above.

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11. Cookies

Our website may use basic cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

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12. Changes to This Policy

House of K9 may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

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House of K9
Email: info@house-f-k9.com